DELIVERY AND RETURNS

The fine print for when you buy the things from the Frame Shop

move your frame shop

DELIVERY INFORMATION & COSTS

LONDON STUDIOS
CLICK & COLLECT | £3.50 on orders below £50. Allow up to 2 working days.

CLICK & COLLECT | Free on orders £50+. Allow up to 2 working days.

UK
UK (England, Wales & Scotland) | £6.25. Allow up to 2 working days days.

UK (England, Wales & Scotland) | Free on orders £75+. Allow up to 2 working days.

WORLDWIDE

AMERICA | £22.50. Allow up to 2 – 4 working days.

AUSTRALIA & NEW ZEALAND | £19.00. Allow up to 3 – 5 working days.

EUROPE ZONE 1 | £16.50. Allow up to 2 working days (Belgium, France, Germany, Ireland, Luxembourg, Netherlands).

EUROPE ZONE 2 | £19. Allow up to 3 working days (Austria, Denmark, Liechtenstein, Switzerland).

EUROPE ZONE 3 | £19. Allow up to 3 – 4 working days (Czech Republic, Italy, Slovakia, Spain).

EUROPE ZONE 4 | £23. Allow up to 4 – 6 working days (Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden).

EUROPE ZONE 5 | £12. Allow up to 4 – 6 working days (Bulgaria, Greece, Iceland, Latvia, Lithuania, Norway, Romania, Serbia).

HONG KONG & INDIA | £16.50. Allow up to 2 – 4 working days.

REST OF WORLD | £25. Allow up to 4 – 5 working days.

DELIVERY METHODS

CLICK & COLLECT

Coming to class? Make a purchase online and have it ready and waiting for you in the studio of your choice for you to slip into pre-class. We’ll let you know as soon as your order is available to collect. We’ll always aim to have your purchase available to collect within 2 working days.

ALL OTHER DELIVERY METHODS

To ensure your package arrives in a hot minute which means your order will be with you in up to two working days. They will email you separately and you will be able to arrange a time slot that suits you. How convenient!

All our orders are tracked so if something hasn’t turned up on time, get in touch at shop@moveyourframe.com.
Orders placed on Saturday or Sunday will be dispatched on Monday for delivery on Tuesday.

If you are ordering from outside of the UK, please be patient as your order could take up to 5 working days to arrive. But when it does, you won’t want to take it off. Unless it’s a book you’ve purchased. We don’t advise wearing books.

We’re here to help so come say ‘hey’!

FRAME SHOP RETURN POLICY

Framers are the most important people in the world to us and it is essential that you are satisfied with your product. We handle each return query individually to ensure we can cater to your questions personally. We hope that you love everything you buy in the Frame Shop.

Should you wish to return or exchange any items purchased in the Frame Shop, please ensure that:
The item(s) are returned within 14 days of purchase
The good(s) have not been worn and the tags must still be attached
Product(s) must be returned in original condition, unworn and in original packaging

PLEASE NOTE – We cannot offer refunds on any item purchased on sale. However, we are more than happy to exchange your item bought in the sale.

ONLINE PURCHASES
Item(s) must be returned within 14 days of delivery

Tags must still be attached

Product(s) must be returned in original condition, unworn and in original packaging

For change of mind returns, all full price items that are unworn and in its original condition can be returned to any of our studios. You will need proof of purchase and all returned items will be credited to the account used to originally purchase the item(s)…

OR

Returns can be posted back to our Queens Park address for a full refund within 14 days of delivery. Please email shop@moveyourframe.com with your order number, the item you’re returning and why. You will then be notified by email once your return has been received and processed.

Queen’s Park Address:
FRAME SHOP
27 BEETHOVEN STREET
LONDON
W10 4LG

All successfully returned items will be credited to the account used to originally purchase the items. The original shipping charges will be refunded but we cannot reimburse you for your return shipping charges.

Please do not hesitate to contact Frame Shop by email at shop@moveyourframe.com.

This returns policy does not affect your statutory rights.